Refund policy
Returns, Exchanges & Defective Items
At Pistacchio Smocks & Co., most of our items are made to order or produced in limited quantities just for you. Because of the custom nature of our products, we do not accept returns or exchanges for reasons such as incorrect size selection, change of mind, or personal preference. Please review your order carefully before completing your purchase.
If you have any questions about sizing, fit, fabrics, or product details, we're always happy to help before you place your order.
Please inspect your order upon delivery. If you receive an item that is damaged, defective, or incorrect, please contact us at pistacchiosmocks@gmail.com within 24 hours of delivery. Include your order number and clear photos of the item and packaging so we can review your claim promptly.
To be eligible for review, the item must:
- Be unworn, unwashed, and in its original condition.
- Have all original tags attached.
- Be returned in its original packaging, if requested.
- Not have been altered in any way.
We may request that the item be returned for inspection before determining the appropriate resolution.
If we determine that the item is damaged, defective, or that we made an error with your order, we will provide an appropriate remedy in accordance with applicable law. Depending on the circumstances, this may include a replacement, repair, refund, or store credit.
Because many of our garments feature handcrafted details, slight variations in fabric placement, embroidery, hand smocking, trims, colors, or pattern placement are part of the handmade nature of our products and are not considered defects.